Our new ‘WatchMouse Weekly’ tweets and corresponding blog posts aims to be an introduction with tips and tricks for getting the most out of your WatchMouse monitoring. Written predominantly by our architects and coders, ‘WatchMouse Weekly’ will provide suggestions about functions you might not otherwise find.
We’ll let you know who’s produced each post so that you can start to know the expertise and personalities that make up the WatchMouse team. So, to the first tip…
An alert escalation hierarchy can be set up in the “contacts” tab, under your “monitoring” dashboard, after creating a contacts group. Corresponding to the number of detected errors, your escalation hierarchy can issue alerts to a range of contacts. For example, initial alerts could be sent to your webmaster. Following the continuous identification of the same error, further alerts could be issued to IT managers and eventually after many consecutive errors, an alert could be sent to your CTO. Your monitors can also be set to only alert your daytime staff during their working hours. If errors are detected outside standard working hours, alerts can be sent to your on-call staff.
In addition, the “expert mode” link (available in the “monitors” tab, under your “settings” menu) allows you to set up maintenance schedules, limit monitoring to certain times/days and customize your monitor to alert different contacts. For full instructions refer to: http://www.watchmouse.com/howto/Getting-Started-with-WatchMouse-Performance-Monitoring.html
Post by Simone Maier. I’m the Product Marketing Manager at WatchMouse. I found WatchMouse while working at a domain registrar; attracted by the clever and flexible approach of Mark (CTO) and Stan (CEO), I joined in 2007. I help write many of WatchMouse’s guides and marketing communications, support our Resellers and our sales activities. I’m based out of the TechHub in London.