Custom Reports offer a great way of sending relevant performance monitoring data to the right contact.
Do your WebMasters need a daily report of confirmed errors? Perhaps a monthly Management report, containing your availability and performance data, would allow your team to spot trends and check SLA compliance? Whatever performance monitoring information your organisation requires, you’ll be able to create a Custom Report to meet it.
To get started, sign-in to your WatchMouse account. Enter your “Reports” dashboard and then the “Custom Reports” tab. For this area you can:
- Click the “add” button to create a new report. The options are numerous! At a minimum you need to provide a title, select a graph, select which monitors and click “save”. By clicking the ‘add’ button, you can insert as many graphs as you like into a single report.
- Modify an existing report by clicking on the name of the report
- Add or change recipients and the reporting frequency. To do this, click the grey triangle and select from your dropdown list the individual/s or group/s that you would like the report to go to. Select the reporting frequency and “save”. (For instruction on how to add or modify your contacts see the inaugural WatchMouse Weekly post)
- The “Actions” menu on the right hand side additionally allows you to: edit, rename, deactivate, delete or preview a report.
Custom Reports are sent as PDF files and the email body contain a summery of all monitors that are included in the report.
All WatchMouse subscriptions include Custom Reports. To check how many Custom Report are included in your current subscription, enter your “Account” Dashboard. Details are found within the “Subscription” tab. From here you can also click the blue “change” link to purchase additional reports.
Custom Reports make it possible to automatically send appropriate performance information to the right contact/s. If you have any questions about this feature please contact us via the HelpDesk from your WatchMouse console.
Written by Simone Maier
‘WatchMouse Weekly’ tweets and corresponding blog posts aims to be an introduction with tips and tricks for getting the most out of your WatchMouse monitoring. For all ‘WatchMouse Weekly’ blog posts go here.